FAQ Last update 1 month ago

FAQ

Frequently Asked Questions

1. How do I hire a freelancer on Pikolance?

To hire a freelancer, create an account, post your project details, and review proposals from interested freelancers. You can select the freelancer that best matches your requirements and budget.

2. How are payments handled on Pikolance?

We use a secure payment system where funds are held until you’re satisfied with the completed work. Payments are only released to freelancers once you confirm the project’s completion.

3. How do I communicate with my freelancer?

Pikolance offers a messaging system for seamless communication between clients and freelancers. You can also arrange meetings as per mutual convenience.

4. What should I do if I face a technical issue?

If you encounter any issues, please reach out to our support team at [email protected]. We’ll assist you in resolving any technical problems as quickly as possible.

5. Can I get a refund?

Refunds are handled on a case-by-case basis, depending on the project's circumstances. Please contact support if you believe you’re eligible for a refund.

For more questions, please contact [email protected].